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Travelpass Validity
New Zealand Travelpasses are valid for 4 months from the date of issue – travel must start within this period. Travel must be completed within 6 months from the start date. Identification may be required to verify the holder of the pass.

Travelpass Cancellations and Refunds
Purchase Cancellations
If you wish to cancel your purchase after we have accepted and confirmed your Travelpass, a cancellation fee will be charged by New Zealand Travelpass Ltd. A cancellation can only be accepted in writing from the person who made the booking. The cancellation will be effective from the date on which it is received by us. Any unused or partially-used days of your Travelpass are non-refundable, non-transferable and non-extendable beyond the 6 month validity of the pass. You may be able to claim a refund of your cancellation charges from your insurance company.

Cancellations or Changes by New Zealand Travelpass Ltd
It is unlikely that New Zealand Travelpass will need to make any changes to your arrangements, but sometimes it is inevitable. New Zealand Travelpass Ltd reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical. Refunds are not available when circumstances arise beyond the control of New Zealand Travelpass Ltd necessitating alternative arrangements to be made to ensure the safety and/or further participation and enjoyment of your holiday.

Law and Jurisdiction
Any matters arising in relation to the contract between us will be governed by New Zealand law and subject to the jurisdiction of the Courts of New Zealand.

Force Majeure
Compensation will not be payable if New Zealand Travelpass needs to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.