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TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions.
For full detailed Conditions refer to the Conditions schedule
in the Rental Agreement. Please note all prices quoted in
this document are in New Zealand dollars. Rates and Conditions
quoted in our brochures and/or documentation are subject to
change without notice.
RENTAL DURATION
Motorhomes
When calculating the number of days a vehicle is rented, the
day of pick-up is counted as day one of the rental, regardless
of pick-up time. The day of the vehicle’s return is
counted as the final day of the rental. When a rental moves
from one rate season into the next, the calculation is based
on both ratesMinimum rental period is 5 days. Minimum rental
period is subject to change during peak periods.
Special rates are available for rentals of more than 50 days.
Discounts available on application only.
Late pick-up or early return of vehicle does not entitle the
hirer to any refund of the unused portion of the rental.
Late returns will be charged on a per day basis.
ONE-WAY RENTALS
One-way rentals are available between all branch locations.
Motorhomes
A One-way rental fee of NZ$50 is charged for all rentals with
pick-up in Auckland and drop-off in Christchurch, where pick-up
is between 01 November 2003 and 31 March 2004.
MULTIPLE RENTALS
Should a hirer have more than one rental (multiple rentals)
then these rentals can be combined to qualify the hirer for
our long term rate. Campervan and car rentals in Australia,
New Zealand and Southern Africa, for both Britz and Maui,
can be combined to qualify if travel is within a 3 month period.
e.g. One 14 day rental plus one 7 day rental qualifies for
the 21 day rate.
For pick-ups and drop-offs on the same day, the daily rental
charge for the last day of the first rental will be charged,
and the daily charge for first day of the subsequent rental
will not be charged.Charges for additional hire equipment
(tables, chairs, baby seats) will be charged per vehicle rented.
DIESEL TAX RECOVERY FEE
The Diesel Tax Recovery fee will be calculated and collected
on return of your vehicle based on the kilometres travelled
during your hire.
The vehicle rates per 100km are as follows:
2 Berth: Nil
2 Berth (Toilet & Shower): NZ$2.47
4 Berth: NZ$2.84
6 Berth: NZ$2.99
Rates are subject to Government changes.
BRANCH HOURS FOR PICK-UP AND DROP-OFF
Auckland, Christchurch, Queenstown.
Daily from 0700 to 1800, closed Christmas Day (25 December).
Pick-ups and drop-offs after branch hours may be available
by prior arrangement (fees will apply).
QUEENSTOWN
An airport pick-up fee of NZ$10 will apply for all hires with
pick-up at Queenstown airport. This surcharge
is payable to Maui directly upon collection of the vehicle.
WELLINGTON (Motorhomes only)
Maui are able to accommodate pre-arranged pick-up and drop-offs
at our Wellington agency if required (on
request only). A NZ$50 fee applies for vehicle pick-ups in
Wellington and a NZ$50 fee also applies for vehicle drop-offs.
TRANSFER
Maui provides free airport to Branch and Branch to airport
transfer on day of arrival and departure for our
Auckland and Christchurch Branch. Queenstown Branch is located
at the Airport.
FOR YOUR PROTECTION
New Zealand legislation provides limited coverage for personal
injury. We strongly recommend that all people travelling in
New Zealand take out Personal Travel Insurance. All vehicles
are insured for the damage to the vehicle or to the property
of a Third Party.The hirer is responsible for the first NZ$5,000
(‘the excess’) for Motorhomes and the first NZ$1,800
(‘the excess’) for Rental Cars of the cost of
damage to Third Party property or to the rented vehicle, including
single vehicle accident, windscreen and tyre damage, overhead
and underbody damage, towing and recovery costs, theft, fire,
break-in or vandalism.This also includes the cost of the daily
rental for the period the vehicle is off fleet for accident
repairs (demurrage). The excess applies in respect of each
claim, not rental.The excess is applicable regardless of who
is at fault and must be paid at the time the accident report
is completed, not at the completion of the rental. The excess
will be refunded if we are successful in recovering the cost
of the damages from the Third Party. Please note that Third
Party Claims can take months to resolve.Please see the ‘Exclusions’
section below, whereby all Excess Reduction cover will be
made void.MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS
REDUCTION OPTION 2 TO MINIMISE EXCESS EXPOSURE AND TRAVEL
WITH PEACE OF MIND.The excess can be reduced, in most circumstances,
by the purchase of Excess Reduction Option 1 or Excess Reduction
Option 2 for Motorhomes or the Excess Reduction Option for
Rental Cars.
MotorhomesExcess Reduction
For Your Protection
All
vehicles are insured for the damage to the vehicle or to the property
of a Third Party. The hirer is responsible for the first NZ$5,000 for
Motorhomes and NZ$1,800 for rental cars ('the standard excess') of the
cost of the damage to the third party property or rented vehicle. The
excess can be reduced by the purchase of Excess Reduction Options (see
below).
Excess Reduction Options
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Maximum Excess Liability per Accident
- Windscreen/Tyres
(cost of repair/replacement)
-Single Vehicle Damage
-Third Party Accident |
Premium per Day**
|
Security Deposit
|
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'No Worries' Cover
(PCO2) |
$0
Including Overhead & Underbody damange) |
ER2 + one-off $50
|
$220(Imprint) |
|
Excess Reduction Option 2 (ER2) |
$0 |
$38 |
$220(Imprint) |
|
Excess Reduction Option 1 (ER1) |
$2,500 |
$20 |
$2,500(Imprint) |
|
Standard Excess |
$5,000 |
Included |
$5,000(Debited) |
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EXCLUSIONS:
Standard Excess or either of the Excess Reduction Options
do not cover any water related damage, which includes but
is not limited to:
any vehicle submersion
creek or river crossing
driving through low plain flooded areas
beach driving
Personal belongings are not covered. We recommend the hirer
does not leave valuables in the vehicle and that they take
out personal insurance. Please inquire about THL Personal
Accident Luggage Insurance(“PPO”).
All Excess Reduction is void if the terms of the Rental Agreement
are breached. The hirer will be responsible for the total
cost of any damage. This will also include any damage caused
by willful misconduct (e.g. sitting or standing on the bonnet
or roof of the vehicle) and driving under the influence of
alcohol or drugs.
Standard Excess, Excess Reduction Option 1 & 2 does not
cover the incorrect use of fuel (fuel being diesel or petrol).
The hirer will be responsible for any associated cost.
The Hirer will be responsible for the cost to retrieve or
recover a vehicle which has become bogged, regardless of the
Excess Reduction Package taken.
The hirer will be responsible for the cost to replace keys
which have become lost, or retrieval of keys which have been
locked in a vehicle.
VEHICLE SECURITY DEPOSIT
On pick up of the vehicle, a Vehicle Security Deposit is payable.
The amount is determined by the Protection Package selected
(refer to the FOR YOUR PROTECTION” section).
Motorhomes
If you do not take Excess Reduction Option 1 or Excess Reduction
Option 2, the Security Deposit is NZ$5,000 payable by cash,Traveller’s
Cheques, or credit cards. Should the Deposit be paid by credit
card, the amount will be debited to your account immediately.
Due to exchange rate fluctuations there could be some variance
in the amount refunded compared to the amount initially charged.
Maui does not accept any liability for variances up or down.
Should the Deposit be paid by cash, a cash qualification process
will apply.If Excess Reduction Option 1 has been taken the
Security Deposit is NZ$2,500 payable by cash, Traveller’s
Cheques or credit card. If paid by credit card, authorisation
will be obtained for the NZ$2,500 Security Deposit. Should
the Deposit be paid by cash, a cash qualification process
will apply.If Excess Reduction Option 2 has been taken the
Security Deposit is NZ$350 payable by cash, Traveller’s
Cheques or credit card. Should the Deposit be paid by cash,
a cash qualification process will apply. If paid by credit
card, authorisation will be obtained.
Motorhomes
In the instance of Excess Reduction Option 1 and Excess Reduction
Option 2, the credit card voucher will be returned to the
hirer.
INFRINGEMENTS
We reserve the right to charge the hirer for any speeding
or parking fines, associated administration costs and/or accidents
including third party property damage not reported on return
of the vehicle. The administration fee per fine will be NZ$50.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand
dollars. Due to exchange rate fluctuations there could be
some variance in the amount refunded compared to the amount
initially charged. Maui does not accept any liability for
variances up or down.
CREDIT CARDS
If a credit card is presented as payment, the credit card
holder will be jointly and severally liable as a customer.
Preferred credit cards are Visa Card and MasterCard.
LICENCE
A full resident country drivers licence, held for a least
one year, is to be presented at the time of rental. If the
licence is not in English format, an international drivers
licence is also required.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. A medical certificate
stating that the customer is fit to drive the vehicle they
have booked for the duration of the hire is required for drivers
over the age of 75.
LIVING EQUIPMENT (Motorhomes only)
The Living Equipment (crockery, cutlery, cooking utensils,
linen, sleeping bags, pillows and towels) for all Motorhomes
is included in the daily rental rate at no extra cost.
CHANGE OF DROP OFF DESTINATION
If the hirer wishes to change the drop off destination after
the rental has commenced, they must first obtain authorisation
from the Reservations Centre in Auckland. Subject to the change
being approved, an additional charge of up to NZ$500 may apply.
RENTAL EXTENSION
If the hirer wishes to extend the rental whilst on hire, they
must first obtain authorisation from the Reservations Centre
in Auckland.This is subject to availability.The extra cost
of an extended rental must be paid by credit card over the
telephone on confirmation of the rental extension. Failure
to obtain authorisation will result in a fee of NZ$150 in
addition to the daily rate.
ROAD RESTRICTIONS
Motorhomes can only be driven on sealed/bitumen or well-maintained
roads. No vehicle shall be driven on Skippers Road (Queenstown),
Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and
North of Colville Township (Coromandel Peninsula). Maui reserves
the right at its sole discretion to restrict vehicle movements
in certain areas due to adverse road or weather conditions.
ROADSIDE ASSISTANCE
Any problems associated with the vehicle, including equipment
failure, must be reported to Maui as soon as possible, and
within 24 hours in order to give Maui the opportunity to rectify
the problem during the rental. Failure to do so will compromise
any claims for compensation. We do not accept liability for
any claims submitted after this period. Please contact us
freephone on: North Island: 0800 651 080 • South Island:
0800 304 304
REPAIRS (Motorhomes Only)
Repairs up to NZ$100 may be affected without authorisation
and will be reimbursed. For amounts over NZ$100, Maui will
need to be informed in advance. Repairs will be approved provided
the hirer was not directly responsible for the damage. Receipts
must be submitted for any repair or the claim will not be
paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen
circumstances, Maui reserves the right to substitute an alternative
vehicle without prior notification and at no extra cost. This
shall not constitute a breach of contract and does not entitle
the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle
category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a smaller vehicle than booked
they will not be entitled to any refund.
CANCELLATION FEE
The cancellation fees are:If cancelled 25 days prior to pick-up
No Fee
If cancelled from 24 to 6 days prior to pick-up 15% of Gross
Rental
If cancelled 5 to 1 days prior to pick-up 50% of Gross Rental
If cancelled on day of pick up or No-Show 100% of Gross Rental
If vehicle is returned early for any reason whatsoever No
refund available
IMPORTANT
Maui reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide
dogs.
PERSONAL AND COMPANY CHEQUES
Personal and Company cheques will not be accepted as payment
for rentals at the time of pick-up. These must be paid to
Maui 14 days prior to commencement of rentals. Personal or
Company cheques are not acceptable as the vehicle security
deposit.
DISCLAIMER
Illustrations and text in any of our brochures or website
are a representation only of the vehicle depicted. Variances
in the vehicles offered for rental may occur due to substitutions
made by Maui or modifications and/or upgrades to the vehicle
design made by the manufacturer.
ADDITIONAL EQUIPMENT
To be requested at time of reservation:Picnic Table
NZ$ 22.00 per rental
Picnic Chair
NZ$ 11.00 per rental
Baby & Booster seat
NZ$ 25.00 per rental
Picnic Pack
NZ$ 11.00 per rental (Rental Cars only)
Tent (4 persons)
NZ$ 75.00 per rental
Vagabond Pack
NZ$ 20.00 per day, maximum charge NZ$200.00 for 2 persons
Mobile Phones
details on request
PPO - Personal Protection Option
details on request
PFO - Pre-Purchase Fuel Option
details on request
PGO - Pre-Purchase Gas Option
details on request (Motorhomes only)
MULTIPLE RENTALS
For pick-ups and drop-offs on the same day, the daily rental
charge for the last day of the 1st rental will be charged,
and the daily charge for first day of the subsequent rental
will not be charged.
The One Way Fee (if applicable) and charges for additional
hire equipment (tables, chairs, baby seats) will be charged
per vehicle rented.
RENTAL EXTENSIONS
If the hirer wishes to extend the rental whilst on hire, they
must first obtain authorisation from the Reservations Centre
in Auckland. This is subject to availability. The extra cost
of an extended rental must be paid by credit card over the
telephone on confirmation of the rental extension. The additional
days will be at the Standard Rate, and do not necessarily
reflect the Flex Rate they may have been booked at. Failure
to obtain authorisation will result in a fee of AU$150 in
addition to the daily rate.
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