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For a free no obligation quote
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INCLUDED IN GROSS RATES
Unlimited kilometres
Rates include vehicle insurance (excess applies)
Extra driver fees
One way rental fees
Pre-Hire Cleaning
Airport transfer on pick-up and drop-off
24 hour nationwide road service helpline (freephone)
12.5% GST
TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions.
For full detailed Conditions refer to the Conditions Schedule
in the Rental Agreement. Please note all prices quoted in this
document are in New Zealand dollars. Rates and conditions quoted
in our brochures and/or documentation are subject to change
without notice. RENTAL
DURATION
Rental days are calculated on a 24 hour basis.
Minimum rental period is 1 day, 3 days for one way rentals.
Minimum rental period is subject to change during peak periods.
Special rates are available for rentals of more than 30 days.
Discounts available on application only.
When a rental moves from one rate season into the next, the
calculation is based on both rates.
Early return of vehicle does not entitle the hirer to any refund
of the unused portion of the rental. Maui allows a grace period
of 59 minutes before the hirer is liable for late return charges.
Late return fees are applicable as follows:
1 hour late, one third of the daily rate will apply
2 hours late, two thirds of the daily rate will apply
3 hours late, one full day rate will apply
ONE WAY RENTALS
No additional one-way fees apply. Minimum rental periods of
3 days for one-way rentals.
BRANCH HOURS FOR PICK-UP AND DROP-OFF
Auckland, Christchurch, Queenstown.
Auckland & Christchurch
Daily from 0700 to 1800hrs, closed Christmas Day.
Queenstown:
Daily from 0800 to 1800hrs in the summer months, daily from
0800 to 1700hrs in the winter months (1st June - 1st November),
closed Christmas Day (25th December).
Pick-ups and drop-offs after branch hours may be available by
prior arrangement.
AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up
or drop-off from airport locations. An airport pick up fee of
NZ$10 will apply for all hires with pick up at Queenstown airport.
This surcharge is payable to Maui directly upon collection of
the vehicle.
OFFICE HOURS AND CONTACT DETAILS FOR RESERVATIONS
Daily from 0700 to 1800, closed Christmas Day.TRANSFER
Maui provides free airport to Branch and Branch to airport transfer
on day of arrival and departure for our Auckland and Christchurch
Branch. Queenstown Branch is located at the Airport. The Wellington
agency is located 40 minutes from the airport and clients must
find their own transportation to and from the branch at their
own expense.
FOR YOUR PROTECTION
New Zealand legislation provides limited coverage for personal
injury. We strongly recommend that all people travelling in
New Zealand take out Personal Travel Insurance.
All vehicles are insured for the damage to the vehicle or to
the property of a Third Party. The hirer is responsible for
the first NZ$1,800 (“the excess”) of the cost of
damage to Third Party property or to the rented vehicle, including
single vehicle accident, windscreen and tyre damage, overhead
and underbody damage, towing and recovery costs, theft, fire,
break-in or vandalism. This also includes the cost of the daily
rental for the period the vehicle is off fleet for accident
repairs (demurrage). The excess applies in respect of each claim,
not rental. The excess is applicable regardless of who is at
fault and must be paid at the time the accident report is completed,
not at the completion of the rental. The excess will be refunded
if we are successful in recovering the cost of the damages from
the Third Party. Please note that Third Party Claims can take
months to resolve.
Please see the ‘Exclusions’ section below, whereby
all Excess Reduction cover will be made void.This NZ$1800 excess
can be reduced, in most circumstances, by the purchase of the
Excess Reduction Option.
Excess Reduction Option Cost per day Excess reduced to
$19 (max charge $570) $220With the Excess Reduction Option the
hirer is responsible for the first NZ$220 of ANY ACCIDENT COST
of damage to Third Party property or to the rented vehicle,
including single vehicle accident, overhead and underbody damage,
towing and recovery costs, theft, fire, break in or vandalism.
This also includes the cost of the daily rental rate for the
period the vehicle is off fleet for accident repairs (demurrage).
The excess applies in respect of each claim, not rental.
Please see the ‘Exclusions’ section below, whereby
all Excess Reduction cover will be made void.Premium Cover Option
(PCO)
Where PCO is taken out at a flat rate of $40 per rental in addition
to the Excess Reduction Option, the hirer will not have to pay
any excess at all for any damage to the vehicle or property
of a third party.Note: PCO is included in the Inclusive component.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE THE EXCESS REDUCTION
OPTION AND PCO FOR TRAVEL WITH COMPLETE PEACE OF MINDEXCLUSIONS:
1. Standard Excess, the Excess Reduction Option and PCO do not
cover any water related damage, which includes but is not limited
to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
2. Personal belongings are not covered. We recommend the hirer
does not leave valuables in the vehicle and that they take out
personal insurance.
3. All Excess Reduction is void if the terms of the Rental Agreement
are breached. The hirer will be responsible for the total cost
of any damage. This will also include any damage caused by wilful
misconduct (e.g. sitting or standing on the bonnet or roof of
the vehicle) and driving under the influence of alcohol or drugs.
4. Standard Excess, the Excess Reduction Option and PCO do not
cover the incorrect use of fuel (fuel being diesel or petrol).
The hirer will be responsible for any associated cost.
5. The Hirer will be responsible for the cost to retrieve or
recover a vehicle which has become bogged, regardless of the
Excess Reduction Package taken.
6. The hirer will be responsible for the cost to replace keys
which have become lost, or retrieval of keys which have been
locked in a vehicle.
VEHICLE SECURITY DEPOSIT
On pick up of the vehicle, a Vehicle Security Deposit is payable.
The amount is determined by the Protection Package selected
(refer to the “FOR YOUR PROTECTION” section). If
you do not take the Excess Reduction Option, the Security Deposit
is NZ$1800 payable by cash, Traveller’s Cheques, or credit
cards. Should the Deposit be paid by cash, a cash qualification
process will apply. If paid by credit card, authorisation will
be gained for the NZ$1,800 security deposit.If the Excess Reduction
Option has been taken the Security Deposit is NZ$220 payable
by cash, Traveller’s Cheques or credit card. Should the
Deposit be paid by cash, a cash qualification process will apply.
If paid by credit card, authorisation will be gained.The Security
Deposit is fully refundable provided the vehicle is returned
on time, to the correct location, undamaged, with a clean interior
and with full fuel tanks. Except where the customer has purchased
PFO, failure to return the vehicle with full petrol or diesel
tanks will result in refill charges, which will be advised upon
return of the vehicle.
We reserve the right to retain a NZ$125 soiling fee if the vehicle
is not returned with the interior in a clean condition and 4
wheel drive vehicles free of mud.
INFRINGEMENTS
We reserve the right to charge the hirer for any speeding or
parking fines, associated administration costs and/or accidents
including third party property damage not reported on return
of the vehicle. The administration fee per fine will be NZ$60.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars.
Due to exchange rate fluctuations there could be some variance
in the amount refunded compared to the amount initially charged.
Maui does not accept any liability for variances up or down.
CREDIT CARDS
If a credit card is presented as payment, the credit card holder
will be jointly and severally liable as a customer. Preferred
credit cards are Visa Card, Mastercard and American Express.LICENCE
A full resident country driver’s licence, held for a least
one year, is to be presented at the time of rental. If the licence
is not in English format, an international drivers licence is
also required.
AGE RESTRICTIONS
Drivers must be 21 years of age or over. A medical certificate
stating that the customer is fit to drive the vehicle they have
booked for the duration of the hire is required for drivers
over the age of 75.
MULTIPLE RENTALS
Should a hirer have more than one rental (multiple rentals)
then these rentals can be combined to qualify the hirer for
our long term rate. Motorhome and car rentals in Australia,
New Zealand and Southern Africa, for both Britz and Maui, can
be combined to qualify if travel is within a 3 month period.
e.g. One 14 day rental plus one 7 day rental qualifies for the
21 day rate.For pick-ups and drop-offs on the same day, the
daily rental charge for the last day of the 1st rental will
be charged, and the daily charge for first day of the subsequent
rental will not be charged. This will also apply to the Excess
Reduction charge.The One Way Fee (if applicable) and charges
for additional hire equipment (tables, chairs, baby seats) and
additional extras (PFO etc) will be charged per vehicle rented.CHANGE
OF DROP-OFF
DESTINATION
If the hirer wishes to change the drop-off destination after
the rental has commenced, they must first obtain authorisation
from the Reservations Centre in Auckland. Subject to the change
being approved, an additional charge of up to NZ$500 will apply.RENTAL
EXTENSION
If the hirer wishes to extend the rental whilst on hire, they
must first obtain authorisation from the Reservations Centre
in Auckland. This is subject to availability. The extra cost
of an extended rental must be paid by credit card over the telephone
on confirmation of the rental extension.
Failure to obtain authorisation will result in a daily fee of
NZ$150 in addition to the daily rate.
ROAD RESTRICTIONS
Rental cars can only be driven on sealed/bitumen or well-maintained
roads. No vehicle shall be driven on Skippers Road (Queenstown),
Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), North
of Colville Township (Coromandel Peninsula), and Tapu-Coroglen
Road (Coromandel Peninsula).Maui reserves the right at its sole
discretion to restrict vehicle movements in certain areas due
to adverse road or weather conditions.
ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment
failure, must be reported to Maui as soon as possible, and within
24 hours in order to give Maui the opportunity to rectify the
problem during the rental. Failure to do so will compromise
any claims for compensation. We do not accept liability for
any claims submitted after this period.Please contact us tollfree
on:
North Island: 0800 651 080
South Island: 0800 304 304
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen
circumstances, Maui reserve the right to substitute an alternative
vehicle without prior notification and at no extra cost. This
shall not constitute a breach of contract and does not entitle
the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make, model, or colour, only
by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked
they will not be entitled to any refunds.
CANCELLATION FEE
The cancellation fees are:If cancelled up to 21 days prior to
pick-up
No Fee
If cancelled from 21 to 7 days prior to pick-up
20% of Gross Rental
If cancelled 6 to 1 days prior to pick-up
50% of Gross Rental
If cancelled on day of pick up or No-Show
100% of Gross Rental
If vehicle is returned early for any reason whatsoever
No refund available
IMPORTANT
Maui reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.PERSONAL
AND
COMPANY CHEQUES
Personal and Company cheques will not be accepted as payment
for rentals at the time of pick-up. These must be received by
Maui 14 days prior to commencement of rentals. Personal or Company
cheques are not acceptable as the refundable security deposit.
DISCLAIMER
Illustrations and text in any of our brochures or website are
a representation only of the vehicle depicted. Variances in
the vehicles offered for rental may occur due to substitutions
made by
Maui or modifications and/or upgrades to the vehicle design
made by the manufacturer.
ADDITIONAL EQUIPMENTTo be requested at time of reservation:Picnic
Table
NZ$ 22 per rental
Picnic Chair
NZ$ 12 per rental
Picnic Umbrella
NZ$ 22 per rental
Picnic Pack
NZ$ 22 per rental
Child / Booster seat
NZ$ 25 per rental
Tent (4 persons)
NZ$ 75 per rental
Vagabond Pack
NZ$ 20 per day, maximum charge NZ$200 for 2 persons
Mobile Phones
details on request
Snow Chains
Free of charge
PFO
Pre-Purchase Fuel Option details on request
Note: PFO is included in the Inclusive component (2WD vehicles
only). |
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