South
Pacific Travellers' World Ltd's Fair Trading Contract with
you
We wish to set out clearly the responsibilities which we,
at South Pacific Travellers' World Ltd, have to you and which
you, in turn, have to us when a contract is made between us.
A contract will exist as soon as actioNZ-travel.com
confirms your booking and you make payment to actioNZ-travel.com.
Booking your
travel arrangements
Your booking is considered to be confirmed and accepted in
respect of all persons travelling when we issue a confirmation
to actioNZ-travel.com. When you book through actioNZ-travel.com,
we will address all on-going correspondence to actioNZ-travel.com.
All monies paid by you to actioNZ-travel.com will be
held on behalf of South Pacific Travellers' World Ltd.
Special
Requests and Needs
Please advise any special needs and/or requests at the time
of booking and in writing, to actioNZ-travel.com.
If you have any medical conditions or disabilities which may
affect your travel arrangements, actioNZ-travel.com
needs to be advised in writing at the time of booking.
Child
Fares
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Age 2 years and under: |
Free of charge |
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Age 11 years and under: |
67% of adult fare |
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Children under 7 years are unable to participate
in the guided walk at Fox Glacier and there is a minimum height
requirement of 1 metre to travel on the Huka Jet ride.
Door to Door Suplement
If you wold like guaranteed
door to door transfer to and from your central accommodation,
we will arrange shuttle and/or taxi transport. The supplementary
cost is shown for each module.
Website
Validity and Accuracy
The packages and prices contained within actioNZ-travel.com's
website has been compiled with diligence and care. Every effort
has been made to ensure its accuracy. However regretably errors
do sometimes occur. Please check all details at time of confirmation.
Fares/Payments
We reserve the right to adjust fares as necessary. The appropriate
fare will be confirmed to you at the time of booking. If it
is different to what you had expected then you do not have
to proceed with the booking. Once you have paid for your travel
arrangements in full we will hold the price. Full payment
is due when actioNZ-travel.com confirms the travel
arrangements. The inclusions in each fare are clearly stated
in the website. All other expenses such as refreshments, laundry,
visa/passport fees, telephone and communication costs, taxi
fares, excess luggage charges and items of a personal nature
are not included. All prices advertised are in New Zealand
dollars and include 12.5% Goods and Services Tax.
Booking
Amendments
If you wish to change your travel arrangements in any way
after actioNZ-travel.com has confirmed your booking,
we shall endeavour to meet your wishes; but an amendment fee
of NZ$25.00 per booking will be charged by South Pacific Travellers'
World to cover administration and communication costs.
Booking
Cancellations
If, after we have accepted and confirmed your booking, you
wish to cancel your booking, cancellation fees will apply.
A cancellation can only be accepted in writing
to actioNZ-travel.com. The cancellation will
be effective from the date on which it is received by us.
Any unused or partially-used sections of the travel arrangements
are non-refundable. You may be able to claim a refund of your
cancellation charges from the insurance company, if the reason
for your cancellation complies with the terms of your insurance
cover.
Changes
after your travel arrangements have commenced
All requests should be made directly to the South Pacific
Travellers' World office.
Cancellations
or Changes by South Pacific Travellers' World Ltd
It is unlikely that we will need to make any changes to your
arrangements but sometimes it is inevitable. South Pacific
Travellers' World Ltd reserves the right to alter fares, amend
itineraries or to cancel arrangements. Assistance will be
provided to make alternative arrangements to a similar value
when/where practical. Refunds are not available where circumstances
arise beyond the control of the South Pacific Travellers'
World Ltd necessitating alternative arrangements to be made
to ensure the safety and /or further participation and enjoyment
of your holiday. All transportation, both land and sea, is
subject to the terms and conditions of the company providing
the transport, some of which limit or exclude liability. These
are available from the carriers concerned on request. South
Pacific Travellers' World Ltd shall not be held responsible
for any loss or damage to luggage or personal effects and/or
damage resulting in death or personal injury, which may arise
whilst travelling with South Pacific Travellers' World Ltd
or its nominated suppliers.
Service
and Assistance
If an unexpected problem occurs during your travel arrangements
then, in your own best interests, please contact the South
Pacific Travellers' World office without delay. Only by doing
this can we take steps to remedy the situation and to help
you. If you remain dissatisfied any complaint must be made
in writing to us within 30 days. Please include your booking
reference or voucher numbers – this will help us to
respond to you quickly.
Insurance
actioNZ-travel.com recommends strongly that you arrange
comprehensive travel insurance at the time you book your trip.
Law
and Jurisdiction
Any matters arising in relation to the contract between us
will be governed by New Zealand law and subject to the jurisdiction
of the Courts of New Zealand.
Travel
Documents
It is your responsibility to ensure that all necessary travel
documents (eg passports, visas) are valid and effective.
Force
Majeure
Compensation will not be payable if we need to cancel or change
your travel arrangements in any way for reasons of war, threat
of war, riot, civil strife, industrial dispute, terrorist
activity, natural or nuclear disaster, fire, adverse weather
conditions or other circumstances amounting to force majeure.
Payments
Payments can be made through actioNZ-travel.com's secure
payments site (SSL) or bank draft.
Smoking
Under the provisions of the Smoke Free Environment Act (1990),
coach services are required to be smoke-free, including on-board
rest room where provided. Regular stops are made for passengers'
comfort.
Luggage Limits
2 pieces (max 25kg each) per person. Extra luggage, where
space is available, NZ$10.00 per item. Please label luggage
to your final destination each day. For safety reasons each
person is limited to one item (5kg) of Carry On luggage.
Environmental
Commitment by South Pacific Travellers' World Ltd
As our planet is forced to maintain ever increasing populations,
pollution and damage, we all need to assume personal responsibility
to minimise our impact on the environment. At South Pacific
Travellers' World, we like to "do our bit". We use as little
paper as possible, recycle materials as much as we can (especially
printer and fax toner cartridges and packaging) and carpool
or use public transport to work when practical. We turn off
heaters, air conditioning and lights whenever possible to
conserve our hydro energy and generally take time to be thoughtful
about our work habits and environment.
Proudly
supported by
Trademark
"InterCity" and the "albatross" bird device are registered
trademarks of InterCity Coachlines Ltd.
Photo
Credits
South Pacific Travellers' World would like to thank G &
A Nelson, Julian Apse, our suppliers, Tourism New Zealand
and regional tourism offices for their photographic contributions
to this website. All photos have been carefully selected to
represent New Zealand and the travel arrangements featured
on the website as fairly as possible. Please remember, we
can't guarantee blue skies every day of your visit! We wish
we could!
Coach
terminals/departure points
For your convenience, here are the coach departure points
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AUCKLAND
NEWMANS AND INTERCITY
Sky Tower Coach Terminal
102 Hobson Street
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PICTON
Picton Travel Centre
Ferry Terminal Building
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AUCKLAND
SCENIC TOURS
172 Quay Street,
opposite the Ferry Terminal
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NELSON
Nelson Travel Centre
27 Bridge Street
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PAIHIA
INTERCITY
Paihia Travel Centre
Maritime Building
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KAIKOURA
Kaikoura Visitor Information Centre
West End
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PAIHIA
SCENIC TOURS
Maritime Building
Waterfront
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CHRISTCHURCH
Christchurch Travel Centre
123 Worcester Street
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ROTORUA
Tourism Rotorua
1167 Fenton Street
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QUEENSTOWN
Queenstown Visitor Centre
Clocktower Building
Cnr Camp & Shotover Streets
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TAUPO
Taupo Travel Centre
Gascoigne Street
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FOX GLACIER
Alpine Guides
Main Road
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NAPIER
Napier Travel Centre
Railway Station
Munroe Street
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FRANZ JOSEF
The Glacier Shop
Main Road
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WELLINGTON
Tranz Rail Travel Centre
Railway Station
Bunny Street
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DUNEDIN
Dunedin Travel Centre
205 St Andrews Street
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